As part of ongoing efforts to improve system security and user account management, FIA Tech introduced Security Questions for user accounts. As of November 23rd 2020, users will be required to provide answers to with a series of questions, to be used for user verification when requesting a password reset or email address change.
Choosing and Responding to Security Questions
Users will be presented with a dropdown list of potential questions, out of which 5 must be selected and answered. Users will need to both supply and confirm their response in the respective fields below the chosen question.
Upon selecting "Save", responses and questions are validated, identifying discrepancies between responses, or missing questions that will need to be addressed prior to submitting.
Once saved, the following message will be presented, and you will be able to continue to access applications:
- Confirmation Answers are case-sensitive, and must be answered in the same case as supplied when initially entered
- All answers must be different
- Must contain a minimum of 3 characters
- Must NOT contain the User Account Name
- Must NOT contain registered email address
Bypassing Security Question - Available until Nov. 23rd
Users who opt to delay supplying answers to the questions may do so by simply selecting their desired application from the top banner of the application, highlighted below.
Updating Security Questions
Within the UserHub, users may update their Security Questions by going to Actions> Change Security Questions:
This will trigger an authorization message to a user's registered email address, which will need to be entered prior to updating Security Questions.
Security Question Challenges - Email Address Update
Within UserHub, users will be able to update their email address by going to Actions> Change Email Address:
This change will prompt two of a user's five security questions to be displayed, which must be answered before changing the address. A user may select "Change Questions" to have two different questions presented for answering.
Security Question Challenges - Forgot Your Password
Users who have forgotten their password may use the "Forgot your password?" link on the main login page, which will send an email to the user's registered address, with a link to reset.
After selecting the link, the user will be presented with two of their security questions, which will need to be answered prior to creating a new password.
Security Question Challenges - Password Update
Users may also update their profile password through UserHub, via Actions> Change Password, which will then present two Security Questions, which must be answered prior to updating the password.
Resetting Security Questions for Users - Admin Roles Only
Admins should only reset credentials for users after confirming user identity through internal checks.
Users who have forgetting their previous responses to system Security Questions may have these responses reset by their System Admin (Docs, OCR, Userhub, Atlantis) through the UserHub. Within UserHub, navigate to the Administration tool, and search for the user by name, account name, or email address. Within the user profile, select the Actions button in the upper right corner, and "Delete Security Questions".
Users may reach out to the product-specific Client Services group if assistance is needed in finding Admin users within their firm.