Recover a Forgotten Password

If you have forgotten your FIA Tech User Hub password, use the Forgot your password? link on the FIA Tech User Hub shown in Figure 5 to access the password recovery function.

Figure 5

• Click on the link to be directed to the Forgot Password screen as shown in Figure 6.
  • Enter your User Name or Email address in the User Name
  • Enter the CAPTCHA text shown in the graphic.
  • Click on the Continue button to execute your password recovery request.

Figure 6

After clicking on the Continue button, you will receive a confirmation of your request and be referred to your email for further instructions. See Figure 7.

Figure 7

• Click on the link provided in the email message to create a new password as shown in Figure 8.

NOTE: The link in the email message invalid after 2 hours. Be sure to respond to the message by clicking on the link and creating a new password within 2 hours after you receive the message.

Figure 8

• Enter your new password in the form provided.
• Click Save to save your new password. See Figure 9.

Figure 9

After saving your new password, you will be directed to the Login screen shown in Figure 10 and see a confirmation message stating that your password was successfully changed.

Figure 10

• Use your new password to log in to the FIA Tech User Hub.