Accelerate - User Security Questions

As part of ongoing efforts to improve system security and user account management, FIA Tech requires Security Questions for user accounts. Users are required to provide answers to a series of questions, to be used for user verification when requesting a password reset or email address change.

Choosing and Responding to Security Questions

Users will be presented with a dropdown list of potential questions, out of which 5 must be selected and answered.  Users will need to both supply and confirm their response in the respective fields below the chosen question.

Upon selecting "Save", responses and questions are validated, identifying discrepancies between responses, or missing questions that will need to be addressed prior to submitting.

Once saved, the following message will be presented, and you will be able to continue to access applications:

Answer Criteria

Updating Security Questions

Within the UserHub, users may update their Security Questions by going to Actions> Change Security Questions:

This will trigger an authorization message to a user's registered email address, which will need to be entered prior to updating Security Questions. 

Security Question Challenges - Email Address Update

Within UserHub, users will be able to update their email address by going to Actions> Change Email Address:

This change will prompt three of a user's five security questions to be displayed, which must be answered before changing the address.  A user may select "Change Questions" to have three different questions presented for answering.

Security Question Challenges - Forgot Your Password

Users who have forgotten their password may use the "Forgot password?" link  during the login process, which will send an email to the user's registered address, with a link to reset.

1. First, enter your username or the email address associated with your profile.  Select "Continue".

2. In the following page, select the "Forgot password?" link"

3. Enter required details:

• • Enter your User Name or Email address in the User Name field
  • Enter the CAPTCHA text shown in the graphic.
  • Click on the Continue button to execute your password recovery request.

After clicking on the Continue button, you will receive a confirmation of your request and be referred to your email for further instructions, as shown below:

After selecting the link, the user will be presented with three of their security questions, which will need to be answered prior to creating a new password.

Security Question Challenges - Password Update

Users may also update their profile password through UserHub, via Actions> Change Password, which will then present three Security Questions, which must be answered prior to updating the password. 

Resetting Security Questions for Users - Admin Roles Only

Admins should only reset credentials for users after confirming user identity through internal checks. 

Users who have forgotten the answers to system Security Questions may have their previous responses deleted by their System Admin (Docs, OCR, Userhub, Atlantis) through the UserHub, after which the user will be prompted to set up new Security Questions and responses upon login.  Within UserHub, navigate to the Administration tool, and search for the user by name, account name, or email address.  Within the user profile, select the Actions button in the upper right corner, and "Delete Security Questions". 

Users may reach out to the product-specific Client Services group if assistance is needed in finding Admin users within their firm.